As the specifier,
The specifier (person placing the order), is responsible for the correctness of the order and selection the proper size, mounting, color, options etc. Any error in making these determinations on the order is strictly the responsibility of the person placing the order.
The person placing the order must consider possible issues or problems
- out or square windows
- depth of windows for inside mount
- factory deductions on inside mount
- light gaps on inside mount
- add overlap of window on outside mount
- width and height are not reversed
- Colors may vary from samples
- Control placement and options
- Child safety
Order Processing & Production Time
All of our products are custom made to your measurements and specifications. Production will not begin before your payment is received. Your credit card will be charged at the time your order is placed. Customers must review their order carefully and approve the order as written. We review every order prior to production. If we have questions, your order will be held and a representative will contact you right away. Production normally begins the day after your order is placed and production times vary from 5-10 business days plus shipping.
Order Cancellation or change
Because the products you purchase are custom made to your measurements. Orders cannot be changed or cancelled after 24 hours of purchase or the next business day. (Monday-Friday) from the date your order was placed. Orders cannot be changed or cancelled after 1 business day unless the cancellation is due to a backorder, production delay, or material shortage.
Custom ordered and manufactured items cannot be returned for refund unless made incorrectly and pre authorized.
Freight Policy
Freight charged by the manufacturer will be added to your invoice, however blinds and shades size greater than 94″ in width or height and all shutter orders are charged a flat $125 oversize freight fee per order. Oversize freight fees are not refundable (We do not ship to P.O. Boxes, APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States)
Shipping Damage
Please inspect your merchandise thoroughly upon delivery. If you receive damaged merchandise, contact us within 3 business days for assistance. Photo evidence of shipping damage is required prior to replacement. Severely damaged goods with obvious shipping damage should be refused at delivery.
Privacy Policy
We do not sell or share any personal information you provide to any other party, this includes your address, phone number, and email address. We do however have to provide your name and address to the factory making and shipping your products to you.
PRODUCT Limited Warranty
The manufacturer warrants that it’s products will be free from manufacturing defects for the amount of time specified in the warranty instructions. This Limited Warranty is provided to the original purchaser only and it not transferable. It shall not apply to any product that is damaged due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, or water. Fading from exposure to sunlight is a normal and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective product and does not cover shipping charges and labor costs.
Motorized products and remote controls are generally warranted for a period of 3-5 years.
Safety
In compliance with product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The person installing the products purchased must adhere to all installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser or end user, to see that all safety guidelines are followed and all safety devices are properly installed and used according to the manufacturer’s installation instructions and safety guidelines, and remain so throughout the life of the product.
Warranty: Manufacturers Warranty
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR IT’S DISTRIBUTORS (BLINDS USA LLC) AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE.
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER’S LIABILITY EXCEED THE COST OF THE PRODUCT.
